Signing in
Where to sign in
Go to moinho-novo.com/customer/login and click Sign in with Moinho ID.
You will be redirected to the Moinho ID sign-in page (hosted on our identity provider). After you authenticate, you return to the customer portal automatically.
Choose how to sign in
After entering your email address, choose either Email me a sign-in link or Use my password. If you have registered a passkey, you can use that directly from the first screen instead.
Password
- Enter your email address on the Moinho ID page.
- Choose Use my password.
- Enter your password to continue.
You can set or change your password from Profile → Moinho ID security after signing in. Passwords must be at least 12 characters and sufficiently strong.
If you forget your password, choose Forgot password? on the password screen. Moinho ID sends a verification link to your account email. The link is valid for about 15 minutes and lets you choose a new password. Resetting a password does not reactivate a disabled account.
Magic link (email)
You can continue signing in without a password:
- Enter your email address on the Moinho ID page.
- Choose Email me a sign-in link.
- Check your inbox for an email with the subject Sign in to Moinho ID.
- Click the link in the email — it is valid for about 15 minutes.
- You are signed in and returned to the customer portal.
INFO
If you have already set up a passkey, you may be prompted to use that instead of waiting for an email.
Passkey sign-in
If you registered a passkey, Moinho ID may offer Sign in with a passkey on the login screen. Use your device’s fingerprint, face recognition, or security key — no email needed.
See Passkeys for how to add one.
Sign out
Use Sign out in the top-right of the customer area. You will need to sign in again next time.
Troubleshooting
| Problem | What to try |
|---|---|
| “No customer account for that email” | Contact us — your Moinho ID may exist but your customer record does not |
| Magic or password-reset link expired | Request a new link from /customer/login |
| Password rejected during setup | Use at least 12 characters and avoid common or easily guessed phrases |
| Sign-in session expired | Close the tab and start again from the login page |
| Email not arriving | Check spam; confirm you are using the email address we have on file |
Staff and admins
If you also have admin access, you may see Switch to admin panel after signing in. Admin sign-in uses the same Moinho ID at /admin/login, but entering admin systems still requires verification with your passkey even when your initial sign-in used a password or magic link.