Community chat
Open Community chat on the Community tab or at chat.moinho-novo.com. It uses Cinny, a Matrix chat app. Sign in with the same Moinho ID you use for the portal.
For polls and the Spotify playlist on the same page, see Community.
Opening chat
- Sign in to the customer portal.
- Click Community in the navigation.
- The chat loads in an embedded panel in the middle of the page.
Click Open … in a dedicated tab to use chat full-screen if you need more room. For a mobile app, see Encryption & devices → Mobile apps (Element X or FluffyChat).
First-time use
The first time you open chat, Cinny may ask you to Continue with Moinho ID. Approve the sign-in if prompted. If you're already signed in to Moinho ID in your browser, this is often automatic.
Our systems link your customer account to a Matrix user and invite you to the shared community room.
Private messages and encryption
The shared #community room is not encrypted. You can read it on any device after signing in.
Direct messages (DMs) you start in Cinny are encrypted end-to-end by default. That means only your verified devices can read them. If you sign in on a new browser without verifying it, DMs may show as “Unable to decrypt” until you complete device verification or enter your recovery passphrase.
Set this up on first use if you plan to use DMs:
- Open chat.moinho-novo.com in a dedicated tab.
- Go to Settings → Devices and enable device verification.
- Choose a recovery passphrase and save your recovery key somewhere safe.
Full step-by-step instructions (including verifying a new device, mobile apps, and using element.moinho-novo.com): Encryption & devices.
Troubleshooting
| Issue | Try |
|---|---|
| “Community chat is still warming up” | Wait a few minutes and refresh. The room may still be starting up. |
| Chat not loading in iframe | Open in a dedicated tab |
| Sign-in loop | Sign out of chat, sign in to the customer portal again, then retry |
| DMs show “Unable to decrypt” | Verify the device in Settings → Devices, or use your recovery passphrase. See Encryption & devices. |
| Matrix not configured | Contact us. Chat may not be enabled. |
Related
- Community: polls, playlist, and page layout
- Encryption & devices: DMs, verification, recovery passphrase, Element Web, mobile apps
- Profile