Profile
Your Profile page (/customer/profile) is the main place to manage your account details and see where you are working today.
Personal and billing details
Update fields such as:
- Name
- Email (must match your Moinho ID)
- Phone (international format, e.g. +351…)
- NIF: your Portuguese tax number, used for invoices
- Address, city, postal code: appear on invoices when provided
- Company name: optional, for business invoicing
- Dietary requirements: helps us cater for you
Click Save after making changes.
Birthday
Share your birthday if you'd like us to celebrate with you. We only store the day and month, not your birth year.
Pick a month first, then choose the day. The day list adjusts for shorter months (for example February). Clear the month to remove your birthday from your profile.
Notifications
Choose Email, Community chat, and/or Web push separately for invoices, booking confirmations, café order messages, orders ready for collection, and Purchased for you (items or coffee passes gifted by another member). You can select multiple channels, or leave all channels unchecked to turn an event off. Click Save changes to save your choices. Existing email opt-ins are preserved.
- Email sends to the email address on your profile.
- Community chat sends a private Matrix direct message from the Moinho bot to your linked chat account. Open Community to read it and accept the bot's room invitation the first time it messages you.
- Web push requires enabling notifications on each browser/device using Enable on this browser and accepting the browser permission prompt. On iPhone/iPad, add Moinho to your Home Screen and open it there first. Disable on this browser only disables that device; other enabled devices keep receiving notifications. Signing out disables push on that browser.
Booking confirmations from public signup still include a transactional email. Manually requesting or resending an invoice email remains available regardless of automatic notification preferences.
Admin notifications
Members marked as an admin in Moinho Novo also see an Admin notifications section. These are personal operational alerts, separate from your own customer notifications. Choose email, community chat, and/or web push for desk bookings/cancellations, waitlists, subscription starts/cancellations, capacity and invoice failures, referral visits, incoming café orders, and task groups becoming due.
Personal admin alerts start off until you opt in. Email goes to your profile address, Matrix sends a private bot DM, and push uses the same browsers you enabled above. Save your choices with Save changes. Existing shared-inbox emails (normally hello@moinho-novo.com) continue independently of personal choices. Café-order and task alerts work even when the admin page is closed. Admin access removal immediately stops future personal operational alerts.
Profile photo
Upload a photo using the image control on your profile. The photo may appear in community chat once your Matrix account is linked.
Current desk
The Current desk section shows:
- Subscription members see the desk assigned to their monthly plan by our team.
- Day pass visitors see the desk they booked for today with a pass.
If nothing is shown, you may not have a booking for today or an active subscription desk assignment.
Locking up
Current monthly members can find the Lockup PIN in Profile → Account, directly below Current desk. The digits are displayed openly for quick reference at the door.
This shared PIN can lock the door but cannot unlock it. If you have cancelled renewal, it remains visible until your current membership period ends.
Subscriptions
The Subscriptions card links to /customer/subscriptions where you can:
- See active, pending, past-due, or cancelled plans
- View billing period and price
- Cancel an active subscription (remains valid until the end of the current paid period)
Contact us if you need to change your subscription desk.