Welcome
This guide explains how to use the Moinho Novo customer portal — your online account for day passes, subscriptions, invoices, and community features.
Who this is for
You need a customer account at Moinho Novo. You can get one in either of these ways:
- Book your first visit online — use the public signup flow at moinho-novo.com/signup to choose a visit date, buy your first day pass, and create your account in one checkout. After payment succeeds, check your email for a Moinho ID invitation so you can sign in and manage your booking.
- Invitation from us — if we set you up manually (for example as a monthly member), you receive an email to activate your Moinho ID. See Your account.
If you are not sure which applies to you, contact us at hello@moinho-novo.com.
Quick links
| I want to… | Start here |
|---|---|
| Sign in for the first time | Your account |
| Sign in again | Signing in |
| Make login easier with a passkey | Passkeys |
| Understand the customer area | Overview & navigation |
| Book a desk with a day pass | Day passes & desks |
| Buy something | Shop & checkout |
| Explore the Community tab | Community |
Sign in
Open the customer portal at moinho-novo.com/customer/login and choose Sign in with Moinho ID.
Your Moinho ID is the same identity system used across Moinho Novo services. You sign in with your email — we send you a magic link, or you can use a passkey if you have set one up.
Language
The sign-in screen and main navigation are available in English and Portuguese. Use the PT / EN toggle in the header. Most page content is in English today.
Need help?
Email us at hello@moinho-novo.com or use the feedback widget in the bottom-right corner of the customer portal once you are signed in.