Community
The Community tab (/customer/community) brings together member tools in one place:
| Section | What it is for |
|---|---|
| Community chat | Members’ chat powered by Matrix and Cinny |
| Community polls | Vote on shared decisions when staff run a poll you are eligible for |
| Community playlist | Search for tracks and add them to our shared office Spotify playlist |
All three use the same Moinho ID sign-in as the rest of the portal.
Page layout
When you open Community, the page is stacked from top to bottom:
- Community principles — shared guidelines for the space (always visible)
- Community polls — collapsible panel above chat (only when you are eligible and a poll is open)
- Community chat — embedded Cinny client (main panel)
- Community playlist — collapsible panel below chat (only when you are eligible and Spotify is configured)
Polls and the playlist are hidden entirely when you are not in the configured audience or when nothing is running. That is normal — see each section’s page for eligibility details.
Community guidelines
The page shows three principles we ask members to follow:
- We all pitch in — shared space works when everyone contributes
- We protect focus — respect quiet work time
- We're friendly folks — be welcoming and constructive
Profile photo in chat
If you uploaded a photo on your Profile, it may sync to your chat avatar after you open Community.
Privacy
Community features are for members. Do not share access with non-members. Report problems through the feedback widget in the customer portal or email hello@moinho-novo.com.
Related
- Community chat — opening chat, first-time sign-in, troubleshooting
- Community polls — how voting works
- Community playlist — adding tracks to Spotify
- Encryption & devices — DMs, verification, mobile apps
- Profile
- Overview & navigation