Community
The Community tab (/customer/community) brings together member tools in one place:
| Section | What it is for |
|---|---|
| Community chat | Members’ chat powered by Matrix and Cinny |
| Community polls | Vote on shared decisions when staff run a poll you are eligible for |
| Community playlist | Search for tracks and add them to our shared office Spotify playlist |
All three use the same Moinho ID sign-in as the rest of the portal.
Page layout
When you open Community, the page is stacked from top to bottom:
- Community principles: shared guidelines for the space, always visible
- Community polls: a collapsible panel above chat, shown when you are eligible and a poll is open
- Community chat: the main chat panel, using Cinny
- Community playlist: a collapsible panel below chat, shown when you are eligible and Spotify is configured
Polls and the playlist are hidden when you are not eligible or when nothing is running. Each section’s help page explains who can use it.
Community guidelines
The page shows three principles we ask members to follow:
- We all pitch in: help look after the shared space.
- We protect focus: respect quiet work time.
- We're friendly folks: be welcoming and constructive.
Profile photo in chat
If you uploaded a photo on your Profile, it may sync to your chat avatar after you open Community.
Privacy
Community features are for members. Do not share access with non-members. Report problems through the feedback widget in the customer portal or email hello@moinho-novo.com.
Related
- Community chat: opening chat, first-time sign-in, troubleshooting
- Community polls: how voting works
- Community playlist: adding tracks to Spotify
- Encryption & devices: DMs, verification, mobile apps
- Profile
- Overview & navigation