Day passes & desks

Day passes let you visit Moinho Novo for one or more days. After buying a pass (or receiving a complimentary visit), you book a desk for the date you plan to come in.

Open Day passes in the customer nav (/customer/passes).

Viewing your passes

Passes are split into three tabs:

Tab	Shows
Available	Passes you can still use — book a desk from here
Booked	Upcoming desk bookings made with a pass — cancel here to get the pass back
Past	Passes already used, expired, or refunded

Each pass shows the product name, purchase date, and status.

Booking a desk

1. Open Day passes and go to the Available tab.
2. On a pass you want to use, click Book a desk.
3. In the booking dialog:
   • Date — today or a future opening day (when we're open — typically weekdays)
   • Desk — choose Any available desk or pick a specific desk; desks already taken on that date show as “(booked)”
4. Click Confirm booking.

Your pass moves from Available to Booked and a desk is reserved for that date. On the day of your visit, Profile → Current desk shows where you are sitting.

Pre-booking

You can book days in advance — useful if you know your schedule. If every desk is full on an opening day, you can join the waitlist instead of picking another date.

Waitlist

When every desk is booked on a date you want, you can join the waitlist instead of giving up on that day. Joining the waitlist does not use your pass — your pass is only consumed when staff assign you a desk.

When you can join

• The date must be an opening day (when Moinho Novo is open to visitors — typically weekdays, not weekends).
• All desks must be full on that date.
• You need an available pass (or complimentary visit) linked to the waitlist entry.
• You can only have one waitlist entry per date.

Use Check desk availability on the Day passes page to see whether a date is open and whether desks are free before you book or join the waitlist.

How to join

1. Open Day passes → Available tab.
2. Click Book a desk on the pass you want to use.
3. Choose the date (and optionally a preferred desk).
4. If every desk is booked, click Join waitlist instead of Confirm booking.

Your waitlist entry appears in the Your waitlist section at the top of the page, showing the date and preferred desk (if you chose one).

What happens next

• Staff are notified by email when you join.
• When a desk becomes free, staff can assign you from the waitlist in the admin Capacity view.
• When that happens, your pass is consumed and you receive an email confirmation with the date and desk name.
• Your booking then appears under the Booked tab like any other desk reservation.

Not a guarantee

The waitlist registers your interest for a specific day. It does not guarantee a desk will open up. You can Leave waitlist at any time from the Day passes page if your plans change.

Leaving the waitlist

1. Open Day passes.
2. In Your waitlist, find the date.
3. Click Leave waitlist and confirm.

Your pass stays available — nothing was consumed while you were waiting.

Cancelling a booking

If your plans change, you can cancel a future booking and get the pass back:

1. Open Day passes and go to the Booked tab.
2. Find the upcoming visit you want to change.
3. Click Cancel booking and confirm.

The desk booking is removed and the pass returns to Available, so you can book a different date.

Same-day bookings

You cannot cancel a booking online on the day of your visit (or for dates that have already passed). Contact us if you need help on the day itself.

Complimentary day visits

If your account has complimentary allowance (for example through a membership perk or staff grant), you may see a complimentary pass on this page with a label like Complimentary day visit. The booking flow is the same: choose date and desk, then confirm.

Some complimentary visits are redeemed from the Shop instead — see Shop & checkout.

Refer your friends

If referrals are enabled for your account, the Refer your friends section on this page lets you invite someone new to try Moinho Novo — their first visit is free, and you both get €50 off a monthly payment if they join with a dedicated monthly desk.

How it works

1. Add your friend — enter their first name, last name, and email. Referrals can only be people who don't have an account yet; if the email already belongs to a member, you'll see an error. Nothing is sent to them at this point.
2. Book their visit — click Book their visit next to their name and choose a date and (optionally) a specific desk, exactly like booking your own pass. The same availability and capacity rules apply.
3. We take it from there — your friend receives a welcome email with their visit date and everything they need for their first day. Their free day pass and desk are booked under their name.
4. If they join — when your friend signs up for a dedicated monthly desk, their first month is automatically €50 cheaper at checkout, and €50 is refunded to you from your next monthly desk payment (with a credit note emailed to you). This all happens automatically.

You can follow each referral's status in the list: needs booking → visit booked → joined, plus any pending or refunded rewards below it.

Referred by someone?

If a member referred you, the section shows a note that your first month of a dedicated desk subscription is discounted — the €50 discount is applied automatically at checkout, no code needed.

Buying more passes

Click Buy more day passes (or go to Shop) to purchase additional day passes. After payment completes, new passes appear under Available.

Time windows

Some day-pass products only allow use during certain hours on the day of your visit. If you try to book outside those hours on the same day, the system may reject the booking. When in doubt, book for a future date or contact us.

Subscriptions vs day passes

	Monthly subscription	Day pass
Desk assignment	Long-term desk assigned by our team	You book a desk per visit
Where to manage	Profile → Subscriptions	Day passes tab
Booking	Automatic for your assigned desk	You choose date (and optionally desk)

Troubleshooting

Issue	Suggestion
Moinho Novo is closed on a date	Desk bookings and the waitlist are only available on opening days — try a weekday when we're open
No desks available on a date	Join the waitlist from the booking dialog, or try another opening day
On the waitlist but no desk yet	Staff assign waitlist entries when a desk frees up — you'll get an email when assigned
Pass not showing after purchase	Wait a moment and refresh; check Shop order completed
Wrong desk on arrival	Contact us — we can reassign from the admin panel
Need to change a future booking	Booked tab → Cancel booking, then book again from Available
Need to cancel on the day of your visit	Contact us — same-day cancellation is not available online

Related

• Shop & checkout
• Profile