Shop & checkout
The Shop (/customer/shop) is where you buy day passes, start desk subscriptions, and redeem complimentary items available on your account.
Product types
Products are grouped by category:
| Category | What you get |
|---|---|
| Day pass | One or more visits. Book a desk after purchase under Day passes & desks. |
| Desk subscription | Recurring monthly desk membership billed through Revolut |
| Food & drink | Paid items and complimentary redemptions, including preparation options |
| Other | Other items configured for self-service purchase |
Not every product appears for every customer. Some are restricted to specific customer groups.
Building a basket
- Choose Add to basket on a product. Read any warning before continuing.
- Select the quantity and product options. Sign the contract first if one is required.
- If gifting is enabled, there is one recipient row for each item in the quantity. Every row starts as For me, with your profile photo. Choose Change on an individual row to search for someone else, or select For me to assign it back to yourself. For two coffees, leave one row as For me and change only the other to buy one for yourself and one for a friend. Increasing the quantity adds new For me rows; reducing it removes rows from the end.
- Choose whether to pay at basket checkout or use your complimentary allowance, then select Add to basket.
- Keep shopping. Basket shows your total item count and opens the review page, where you can change quantities, options, recipients, and complimentary selections or remove items.
- Choose Pay online or Pay in-person to pay for all paid items once. If everything is complimentary, choose Confirm basket.
Your basket is saved on this browser for your account. Adding items does not charge you or redeem an allowance. Complimentary uses are reserved while a payment is pending and redeemed when it completes. Failed or cancelled payments leave your items in the basket and release those reservations. You can resume or cancel a pending checkout from the basket.
Products enabled for gifting can have a different recipient for every unit, both in your basket and in quick checkout. Day passes, banked coffee passes, and preparation orders are assigned to each selected person; the single payment, invoice, and any complimentary allowance belong to you. Changing one row does not change the other recipients.
Buying for someone new
For a gift-enabled day or afternoon pass, choose Change → Buy for someone new. Enter their full name and email; phone, company, and address details are optional. Select Assign to this new person to assign that item.
To give them several items, add the pass to your basket, then select that person (marked New person) on other recipient rows. You can assign more passes, coffee credits, or other gift-enabled items. Each new person must have a day or afternoon pass in the same paid basket.
Adding a person does not create an account. Their account is created and their gifts assigned only after payment completes; abandoned, failed, or cancelled checkouts do not enroll anyone. If the email already belongs to a member, their gifts go to that account without changing their profile. New people are not opted into marketing emails. They receive the usual new-account welcome email when email delivery is enabled and can sign in with their email address.
Members can choose Email, Community chat, and/or Web push for Purchased for you under My profile → Notifications. This event is off until they opt in. Multiple gifted items in one basket are grouped into one notification per recipient and selected channel, including banked coffee passes. Notifications are sent only after the gift is confirmed.
Desk subscriptions use their own recurring-card setup and are purchased through Quick buy. Complimentary day visits retain their date-booking flow under Day passes.
Quick buying a day pass or subscription
- Browse the shop and click Quick buy on a product.
- If a product shows a warning, read it before continuing.
- On the checkout page:
- Adjust quantity (one-off items: 1–20)
- Check each recipient row if gifting is enabled. Each row represents just one item.
- If a contract is required, complete SignWell signing before paying
- Choose Pay online to open Revolut's secure checkout, or Pay in-person to send the charge to the venue payment terminal.
- After payment, you land on the order success page. From there you can view or email your invoice and return to the shop or your account.
For subscriptions, Revolut stores your card for recurring billing, so these must be paid online. You cannot start a second active subscription for the same plan.
Name your price
Some products display Name your price instead of a fixed amount. Enter your VAT-inclusive price per item at checkout, within the displayed minimum and €10,000 maximum. The suggested amount is prefilled; you can change it. Product options cost extra and quantity multiplies the chosen price. You can also edit the amount in your basket before payment starts.
Choosing a price does not itself make the purchase a tax-deductible charitable donation. Read the product description for any arrangement supporting a charity.
Complimentary redemption
If you see Complimentary use available or Quick buy / redeem on a product:
- Open checkout for that product.
- Choose Use complimentary allowance for immediate redemption, or Add complimentary item to basket to check out later alongside other items.
- The order completes immediately with no charge.
For complimentary day passes, you may be sent to the Day passes page to book your desk.
Items sharing a complimentary allowance also share its limit. If the basket exceeds your available uses, reduce the quantities or switch some items to paid purchase.
Contracts
Some purchases require signing a contract electronically before payment. Complete the embedded signing flow; checkout unlocks once signing is finished.
Order success and invoices
After payment, the success page confirms completion. You can:
- View invoice (PDF)
- Email me a copy of the invoice
All past invoices are also under My Invoices.
Troubleshooting
| Issue | What to do |
|---|---|
| Product “not available for your account” | Contact us. The product may only be available to certain customer groups. |
| Payment stuck on pending | Wait a minute and refresh; email us with the payment reference if it persists |
| Subscription already active | Cancel or wait for the current period to end before starting a new one |