Shop & checkout
The Shop (/customer/shop) is where you buy day passes, start desk subscriptions, and redeem complimentary items available on your account.
Product types
Products are grouped by category:
| Category | What you get |
|---|---|
| Day pass | One or more visits; book a desk after purchase — see Day passes & desks |
| Desk subscription | Recurring monthly desk membership billed through Revolut |
| Food & drink | Complimentary redemption only (no card checkout in the customer shop) |
| Other | Other items configured for self-service purchase |
Not every product appears for every customer. Some are restricted to specific customer groups.
Buying a day pass or subscription
- Browse the shop and click Buy on a product.
- Some products show a warning dialog first — read it and continue if appropriate.
- On the checkout page:
- Adjust quantity (day passes: typically 1–20)
- If a contract is required, complete SignWell signing before paying
- Click Continue to secure checkout — you are redirected to Revolut for card payment.
- After payment, you land on the order success page. From there you can view or email your invoice and return to the shop or your account.
For subscriptions, Revolut stores your card for recurring billing. You cannot start a second active subscription for the same plan.
Complimentary redemption
If you see Complimentary use available or Redeem on a product:
- Open checkout for that product.
- Choose Use complimentary allowance instead of card payment.
- The order completes immediately — no charge.
For complimentary day passes, you may be sent to the Day passes page to book your desk.
Food and drink items are complimentary only in the customer shop. If your daily allowance is used up, the product will explain that.
Contracts
Some purchases require signing a contract electronically before payment. Complete the embedded signing flow; checkout unlocks once signing is finished.
Order success and invoices
After payment, the success page confirms completion. You can:
- View invoice (PDF)
- Email me a copy of the invoice
All past invoices are also under My Invoices.
Troubleshooting
| Issue | What to do |
|---|---|
| Product “not available for your account” | You may need to be in a specific customer group — contact us |
| Payment stuck on pending | Wait a minute and refresh; email us with the payment reference if it persists |
| Subscription already active | Cancel or wait for the current period to end before starting a new one |